Posted February 17th 2025

<aside> 🌟 Position: Full Time

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<aside> 🌎 Location: Montreal or Remote. Operating on EST studio hours.

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<aside> ⏰ Closing Date: March 20, 2025

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About Wedge

Wedge is a globally-award winning, strategically-backed brand studio for distinction by design. We operate with the belief that Everything Can Be Special.

We work with a diverse range of ambitious clients across Consumer Packaged Goods, Beauty, Wellness, Lifestyle, Technology and beyond, to see the unseen. This means transforming business ideas into standout brand worlds, evolving legacies for their future, and taking on special projects like packaging, campaigns, books, retail design and more. Excellent craft and optimism are essential in all parts of our work.

About the role

The Account Manager will work directly with a team of Designers, Writers, Strategists, Production Artists, and Clients, reporting into the Director of Account Operations. As part of our team’s management and operational hub, you will drive forward day-to-day work and serve as a key partner to the Directors and our clients.

This role is a mix of account and project management responsibilities, additionally supporting the creative production of our projects, making them real. Responsible for orchestrating organization on multiple projects as well as translating feedback into next steps, the ideal candidate is highly organized, detail-obsessed, driven, and industrious with a knack for planning and handling multiple workstreams, deadlines, actions, invoicing, and priorities with a solution-oriented mindset. The role is client-facing, so excellent verbal and written communication skills is essential.

You’re someone who appreciates the details to make things run smoothly, with both understanding and rigor, looking ahead. Successful candidates come with understanding of the world of brand, design (and packaging is a plus), are in tune with culture, and enjoy working in an intimate team where a strong sense of accountability, communication, and thoughtfulness are key.

Essential Functions

Client Management

• Serve as the primary point of contact for clients across various projects/accounts, responding to day-to-day communications, managing requests elegantly and swiftly, and resolving issues with Directors.
• Work with the Director of Account Operations on larger, complex projects.
• Create and deliver clear project estimates, scopes of work, invoices, with the ability to flag new asks, and change requests and create these with your Director.
• Navigate clients briefs, debriefs, and feedback as well as resolutions, asking thoughtful questions to bring clarity.
• Active participation in client-facing presentations and meetings, with demonstrated confidence. Tracking deliverables and feedback, to ensure quality control of creative work and that client expectations are met.
• Align expectations along the project journey, avoiding potential risks, acting as a reassuring partner and clear guide.